At ratu303, your privacy is more than a legal obligation — it is a trust you place in us. This Privacy Policy sets out exactly what data we collect, why we need it, and how we protect it in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that define how ratu303 handles every member's personal data responsibly
Ratu303 only collects personal data that is strictly necessary for the clearly stated purposes. No data is collected in excess or without a legitimate reason.
All data is stored on servers protected by 256-bit SSL encryption — the same security standard used by Malaysia's major banks. Internal access is also strictly restricted.
Ratu303 does not sell, rent, or trade members' personal data to any third party for marketing purposes without your explicit consent.
As a ratu303 member, you have the right to access, correct, transfer, or delete your personal data. We make this process straightforward through your account settings or via our support team.
Ratu303 is committed to keeping members informed about how their data is used. Any changes to this Privacy Policy will be communicated via email or in-platform notification.
The ratu303 Privacy Policy is designed and implemented in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing data protection in the country.
An overview of the types of data ratu303 collects, the purposes for collection, and the legal basis for doing so
| Data Type | Example | Purpose of Collection | Legal Basis |
|---|---|---|---|
| Identity Identity data |
Full name, MyKad number, date of birth, identity card image | Identity verification (KYC), fraud prevention, AML compliance | Legal Obligation |
| Relationship Contact information |
Email address, mobile phone number, Malaysian residential address | Account communications, two-factor authentication, transaction notifications | Performance of Contract |
| Finance Transaction data |
Bank account numbers, e-wallet details (TnG, GrabPay, DuitNow), MYR transaction history | Processing deposits and withdrawals, anti-money laundering compliance | Legal Obligation |
| Technical Device & access data |
IP address, browser type, operating system, login session logs | Account security, fraud detection, platform improvement | Legitimate Interests |
| Behaviour Usage data |
Games played, play frequency, sports betting preferences | Experience personalisation, game recommendations, VIP programme | Legitimate Interests |
| Communications Conversation records |
Live chat support records, emails, help tickets | Dispute resolution, service improvement, staff training | Legitimate Interests |
This Privacy Policy applies to all personal data collected by ratu303 when you:
This Policy does not apply to third-party websites that may be linked from our platform. We encourage you to read the privacy policy of every website you visit.
When you register a ratu303 account or use our services, you provide personal data directly to us, including:
When you use the ratu303 platform, our systems automatically record certain technical information for security and service improvement purposes:
Ratu303 uses the personal data collected for the following purposes, all within the limits permitted under PDPA 2010:
Ratu303 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, we may share your data in the following limited circumstances:
Ratu303 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
Cookies are small text files stored on your device when you visit the ratu303 website. They help us provide you with a better and more personalised experience.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the ratu303 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by ratu303:
You have the right to request a copy of the personal data we hold about you. Requests are processed within 30 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction. Simple updates can be made directly through your ratu303 account settings.
You may request the deletion of your personal data, subject to our legal record-keeping obligations. Closing your ratu303 account is the primary means of exercising this right.
You may opt out of having your data processed for direct marketing purposes at any time by clicking "unsubscribe" in any email or by contacting ratu303 support.
You may request a copy of your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that ratu303 restrict the processing of your data while a dispute is being resolved.
To exercise any of the rights above, contact us at privacy@ratu303.im with the subject line "Personal Data Rights Request". We will respond within 30 calendar days.
Ratu303 may store or process your personal data outside Malaysia through cloud service providers or technology partners. In all such cases, ratu303 ensures that:
Ratu303 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal obligations:
The ratu303 platform is intended for users aged 18 and above. Ratu303 does not knowingly collect personal data from individuals under the age of 18. If we discover that data belonging to an underage individual has been collected without proper age verification, we will promptly delete that data and close the account in question.
If you are a parent or guardian who believes your child under the age of majority has registered on ratu303, please contact us at support@ratu303.im immediately for remedial action.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way ratu303 handles your personal data, please contact our Data Protection Officer (DPO):
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you believe that ratu303's processing of your personal data violates PDPA 2010.
Ratu303 is committed to addressing all privacy-related enquiries and complaints seriously, transparently, and within a reasonable timeframe. Your trust is our most valued asset.
Your personal data is fully protected. Now sit back and enjoy Malaysia's finest online casino experience with confidence – register today and claim your RM300 welcome bonus.